FAQs - Claffey Pools

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Pool & Spa Issues

My pool or spa light stopped working

The first thing to check is the breaker/breakers associated to the lights. There could also be a GFCI type plug that may have been tripped. This is usually near the pool equipment. Reset if they tripped to the off position. If it does not reset or continues to happen often then we recommend submitting a service repair request

My spa keeps draining overnight

Since the spa water level is higher than the pool level, we install water check valves at the pool equipment to equalize the pressure and prevent the water spa water displacing to the pool when the pool equipment is off. These check valves are a maintenance item and should be inspected periodically and replaced if they start to fail.

My pool turns off every time we get a heavy rain

The pool pump motor has vent holes to prevent the motor from overheating. Sometimes the equipment area may be flooding, or the house gutters need to be cleaned so water from the roof gets displaced properly. Usually the breaker does what it is designed to do and trips to the off position. Once the moisture dissipates in the motor the breaker will be able to be reset and pump operates properly again. It is possible to purchase a motor cover at our retail store if it becomes a persistent problem.

How long should I be running my pool

The type of main pump you have will be a primary factor on how long you should be circulating the main body of water. If you have a variable speed pump, we recommend running it 22 hours daily all year knowing the rpms are set to a moderate speed. If you have a single speed pump, we recommend running the pump at least 1 hour for every 10 degrees of air temperature. Therefore, adjust based on the average temperature as the seasons change.

The main pump is not priming

The primary cause for a pump not priming properly is air getting introduced to the suction side of the pool equipment. The most common reason is the pump lid. With the pool system turned off. Remove the pump lid, empty the strainer basket, inspect and lubricate the pump lid O-ring, pour approximately 5 gallons of water in pump strainer pot, secure the pump lid back to the pump, turn system on and let the pump self-prime for 10-15 minutes. If you are not successful and you know the pool water level is above the skimmers you will need to submit a service repair request.

My pool is not circulating

There are several factors that could be the cause. (1) The main pump has power but is not fully priming (2) The run schedule could have been changed (3) The breaker tripped and needs to be reset (4) Motor capacitor or motor has gone bad and requires replacement


What locations do you cover?

At Claffey Pools, we’re proud to help the people of Southlake and North Texas discover their dream pool. 

In particular, we cover the areas of:

  • Argyle
  • Dallas
  • Denton
  • Fort Worth
  • Frisco
  • Roanoke 
  • Southlake
  • Trophy Club
  • Westlake

If you don’t see your location covered but are nearby, give us a call. We might still be able to help with your inquiry.

Why should I choose Claffey Pools?

There are a whole host of reasons why Claffey Pools should be your pool builder of choice, from our use of the finest quality products to our high levels of craftsmanship and award-winning designs.

However, it is perhaps our unwavering commitment to customer care and dedication to achieving dream results for our clients that have seen us become the leading luxury pool builders in the region.

We’ve spent more than 30 years building custom pools that our clients can love for years to come, and when you work with our team you can have complete faith that we’ll put your needs first.

What services do you offer?

At Claffey Pools, we offer a wide range of services to our clients.

Primarily, we can create your dream pool by building custom swimming pools in all different shapes and sizes. In addition to pool building, we also offer pool remodeling, pool maintenance, outdoor living services, and much more. 

You can find a full list of the services we offer here on our site, or you can give us a call and a friendly member of our team can talk you through them.

Do you sell pool products?

Yes, through the Claffey Pools retail store you can find a whole host of leading pool products, including chemicals, conditioners, sanitizers, and more that can keep your pool in the very best condition.

Swimming Pools

What types of swimming pools do you offer?

Whatever your pool dream, the Claffey Pools team can make it a reality.

This is because we’re experienced in building swimming pools of all shapes and sizes, creating custom options that are tailored exclusively to your requirements and preferences. 

The types of swimming pools we can build for you include:

No matter what type of pool you’re looking for, our expert team can make it happen.

What is your swimming pool building process?

Our swimming pool building process is extremely straightforward and places you at the forefront of the project.

It includes the following steps:

  • Consultation – We’ll conduct a property survey and send a designer to your home to discuss your needs in detail. 
  • Design – Our award-winning design team will draw up custom creations that are based on your vision. 
  • Estimation – Once the designs have been completed, we will produce an estimated cost for the work. 
  • Claffey office visit – Before we begin, you’ll be invited to our offices where we will provide you with a stunning 3D model of your future pool. 
  • The build – Now, the build itself can begin. Materials will be ordered and permits gained before shovels enter the ground.

For more information, please visit our process page.

When is the best time to install a new pool?

At Claffey Pools, we can build swimming pools at any time of year, however, it’s often better to have your pool built during the fall or winter months.

This is because this will give you the best opportunity to have your pool ready for the warmer, summer months when you’re likely to spend most time in it. 

Having it built in springtime means it is unlikely to be available for the whole summer, and having it built in the summer means you’ll miss out altogether when factoring in build times. 

With this in mind, you should consider organizing the build well in advance of when you plan to use the pool. Our team can help find the best time for you.

How long will it take to build my new pool?

It typically takes us between 12-16 weeks to build most pools. However, this will vary depending on the specifics of your project and the weather conditions we encounter as we build. 

The team working on your project will be able to provide you with more precise timelines and will also keep you fully updated throughout the process. For more information, please visit our Process page.

Pool Maintenance

How can I maintain my swimming pool?

There are several things you can do to maintain your swimming pool and ensure it always remains in the very best condition.

This includes cleaning equipment, brushing the pool to keep it free from debris, adding chemicals and shock treatments, and much more.

Alternatively, we can take care of it for you with our leading pool maintenance service.

Does Claffey Pools offer pool maintenance?

Yes, the Claffey Pools team provides all of our customers with ongoing maintenance services. 

This is because we understand that, for many people, they simply want to enjoy their pool without having to worry about the work of maintaining it.

Some examples of the types of maintenance we can assist with include:

  • Pool vacuuming 
  • Pool brushing
  • Water chemistry analysis 
  • Maintaining filters
  • Adding chemical treatments

For more information on our maintenance and cleaning offering, visit this page.

Why is pool maintenance important?

Swimming pool maintenance is extremely important to ensure that your pool is safe to swim in and to maintain its longevity for years to come.

If regular cleaning and maintenance do not take place, you run the risk of algae and other nasty bacteria growing in the water which can make you and your family unwell. Furthermore, incorrect chemical balancing can also be harmful to swimmers.

In addition to keeping pool users safe, maintenance will keep the structure and functional features of the pool in good condition and save you money on future costly repairs.

How often do I need pool maintenance?

We recommend that you carry out the necessary pool maintenance tasks on at least a weekly basis. This is to ensure your  pool is kept in a good condition and is safe to use.

If you do call upon Claffey Pools’ pool maintenance service, our team will visit your property every week to carry out the work.

Let's discuss your project…

Call 817-488-5795

Or simply fill out our service request form

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