As I was writing the check for the labor to repair our heater it struck me that there is never enough time to say "thank you" and always enough time to complain or say "help". So, I decided to break away from paying our monthly bills and write to you about your company and your people.

When we built our house in 2004, Claffey Pools was the best company we dealt with in the entire experience. Since that time, the service after the sale has been just as good. In these difficult times the amount of value your prospects and customers can place on superior service is a challenge. But, in our case, your willingness to go above and beyond to solve our heater problem just reinforces why our decision to use Claffey Pools was a winner. After living over 20 years in the Metroplex, I can say with confidence you are the best pool company in our area. And, once again, it's not about the gunite or the pool equipment, it's about the people. You and your people are outstanding.

Thanks again for coming up with a creative solution to our heater issue.

Randall Boyd
Westlake, TX

Cheers: To the service department at Claffey Pools in Grapevine, especially Bryan and Sue. They know how to fix a pool and they get the job done quickly and at a fair price. They stand behind their work and their word is their bond.

Art Berger
Bedford, TX
From the Star-Telegram's "Cheers and Jeers"

Another great experience for us! Thank you to everyone! Everyone we met was professional, knowledgeable and happy! Thank you for such a beautiful pool in our beautiful new home!

Mark & Pamela
Keller, TX

Claffey Pools is just outstanding, and we will continue to share the excellent experience with anyone who is interested in a pool. Our superintendent did everything he could to provide confidence during the construction of our new pool.

Tony & Louisa
Southlake, TX

We’re completely happy with our pool. The salesperson, the superintendent and the end-of-pool coordinator were all delights to work with. Our salesperson’s attitude and expertise were instrumental in our selecting Claffey over two other bidders. Our superintendent handled a problem with tile installation expertly without hesitation. Hats Off to All of You!

Al & Terri
Lakeside, TX

Completely satisfied. Claffey’s professionalism easily outshined the house builder’s. Our Superintendent and End of Pool Coordinator were phenomenal. They were always available and clearly happy to help. It is very evident that the Claffey Family is dedicated to their business. Shelly exudes warmth and professionalism. We would often find Charlie in our back yard checking the site, which shows the Claffey’s very hands-on approach to running their business.

Stephen & Sonya
Southlake, TX

We enjoyed our 1st pool building experience! You all made it very easy to build a pool! Everyone was very personable and knowledgeable.

Thank You!
David & Christine
Keller, TX

Dear Shelly;

As you are aware, I have recently relocated to Texas from Canada. My family has now joined me and we are all enjoying the beautiful pool/spa area that your company constructed for us. I would like to complement you on the quality of service and professionalism of the entire staff at Claffey Pools. The process from design to implementation and every step in between was always handled with the utmost professionalism. I applaud your company for taking complete control of this project and seeing it through to fruition with little or no assistance or direction needed from me. I was confident from the beginning that I was truly in the hands of professional and always had peace of mind that the project would be of the highest quality when completed. I am completely satisfied with the entire experience and would recommend your company to anyone. Thank you for doing a great job!

Larry
Colleyville, TX

Everything truly was the best!!! We really appreciate all your professionalism, quality and trustworthiness, especially when we ran into unexpected problems. Our sales person was a great-he spent a lot of time with us to make sure we understood everything and were satisfied. Our superintendent was excellent. He called consistently to let us know what the status was, when workers would be at our house, etc. He was very knowledgeable, friendly and was a big help. We love our "New" pool–Thank you so much for a job very well done!

John & Chandler
Fort Worth, TX

We love our new remodeled pool and patio! Ya´ll did a terrific job and I really enjoyed working with you. The salesperson designed a perfect plan and the superintendents were a delight to work with. I appreciate how professional & friendly everyone was and would definitely recommend you all...in fact I already have! Best Wishes!

Sarah
Fort Worth, TX

Ours sales person, and superintendents went out of their way to be helpful and were very knowledgeable about everything. We have been very pleased with everything! Thanks for doing a great job!

Cory & Alicia
Burleson, TX

A Stellar Experience all the way around. Our backyard has become an oasis-our everyday haven. We Love It! Thank you, Thank you, Thank you!!

Larry & Robin
Southlake, TX

Good job-Great Service! Our superintendent for our new deck was very accessible and responsive to our concerns and questions.

Molly & Gary
Southlake, TX

We had heard very good comments about Claffey so our expectations were high. Claffey certainly met and often exceeded those high expectations. Our sales person was excellent, helping us through design decisions. This project was not without its weather challenges and our superintendent did an excellent job of keeping us informed and reassuring us of our concerns regarding the storm.

Thanks

Chris & Carol
Southlake, TX

We do not usually give so many high marks to a group of people, but this group was exceptional! The sales person knew exactly what our vision was even when we were not sure. The superintendent was very knowledgeable and patient. He was friendly and explained thoroughly the steps of construction. The End of Pool Coordinator went above and beyond the call of duty assisting us with some trees on the hottest day of the summer. You have an exceptional crew!

Lee & Kathy
Azle, TX

We greatly appreciate the promptness of all the contractors and the details in all construction of the pool. The superintendent was very attentive to our needs and wishes for every detail. Thanks again for a job well done. You will be highly recommended.

Glenn & Becky
Weatherford, TX

It was a pleasure to work with Claffey Pools. During construction we were never on site as we had not moved into our new home. But the project was finished on budget and exactly on time.

Fred & Sylvia
Keller, TX

Dear Claffey Pools,

Everybody was fantastic and the pool is all we dreamed it would be. Special thanks to our Superintendent who answered every dumb question we threw at him. You guys are the best of the best. And our Sales person was the greatest!

Sharon & Harvey
North Richland Hills

Dear Claffey Pools,

It is so rare these days to find a company as customer-service oriented as Claffey, that I wanted to take the time to write you a short note of thanks. We have had our pool a year now and love it. I was recalling last year at this time how our backyard looked like a bomb had gone off and wondering how it was ever going to look "normal" again - but it is beautiful. We have had a couple of problems but they have been fixed quickly and correctly - without another call and all has been under warranty. We wish Claffey Pools all wonderful success.

Sincerely,

MH

Dear Charlie,

Just a short note regarding my pool and deck. We could not be happier. You and your staff have done a remarkable job. While there were a few bumps in the road, considering the size and complexity of the job, things could not have gone much smoother. One of your employees in particular is simply outstanding. No other words can describe her devotion to pleasing the customer and keeping "the ball rolling".

In the event we ever build another house we look forward to doing business with you and your company. Please don't hesitate to use me as a reference. To the extent you need access to our pool for showing just give us some notice.

Sincerely,

D.G.
Southlake, Texas

Dear Claffey Team,

We would like to thank you for a great job on our beautiful pool. Working with your staff was the most pleasant experience we could have imagined. Special thanks to Jim Reynolds, Dustin Day, and Taylor Pearce for going above and beyond to make sure this project was handled right. Even when faced with delays, plan changes, and late night phone calls, they always responded with excellence and conderation for the customer. You all have certainly lived up to Claffey's reputation of excellence.

Sincerely,

D & G
Keller, Texas

Dear Claffey Pools,

I want to take this opportunity to thank you for the excellent installation of our new swimming pool. Your professionalism was very evident and appreciated. Having recently relocated to Texas from the Chicago area, my family and myself were very fortunate to become associated with you and your company.

We enjoyed your honesty and integrity and you followed through on everything you promised in an expeditious manner. Your personal and constant supervision of the work enabled us to relax during the construction period. I also commend your staff of workers as being neat and courteous and with the careful speed with which they completed their work. This was a marvel to observe.

Again, I thank you for a great completed pool and look forward to many years of enjoyment and recreation. Your motto, "Quality Is My Commitment To You" is a fact!

Sincerely,

L.V. & Family

Dear Claffey Pools,

In 1996 we invested in a Claffey pool for our new home here in Southlake. We had received high recommendations from the builder, the realtor and every reference we checked. We have not been disappointed.

This month we needed to call you for service because the pool sweeper was in need of repair, the filter needed to be cleaned out, and the backwash valve was difficult to turn. Once again, not only have we not been disappointed, but also you have exceeded our expectations. Your service technician was at our house within 24 hours, repaired the valve and promised to return the following day to complete repairs. As promised, he arrived the following day, cleaned the filter and repaired the pool sweep to as-new or better condition. All this for an extremely reasonable price.

Your service has been extraordinary, Claffey Pools. You have always been on time, been fair with pricing, and way above average in quality and value. We are extremely happy to be Claffey customers, and are proud to recommend you to our friends or your prospective customers (please feel free to use us as a reference).

Thanks for all you've done for us in the past, and we wish you continued prosperity and good health for years to come.

Most sincerely,

J. & C. H.
Grapevine, Texas

Dear Shelly,

I just wanted to let you know how honored Claffey Pools should feel to have an employee that is so dedicated. Our Superintendent was the best pool superintendent we have ever had!

He went beyond the call of duty and was always there for us to help understand the process or clarify our concerns. It is so hard in today's world to find employees, especially young ones, who get what the business world is all about. He gets it! He knows that he represents Claffey Pools and is proud to work hard to make your customers happy. He is extremely dedicated to his work and wants to make sure that the process is done to the customer's satisfaction. That "customer satisfaction" almost does not exist in today's world, so Claffey Pools should recognize the asset you have in this employee.

I will always recommend highly Claffey Pools to everyone because of how easy the process was, but mostly due to our superintendent always taking my calls and making me feel comfortable in the process. He is not only a dedicated, hard working employee, but a very good person as well!

Sincerely,

S.
Southlake, Texas

Dear Mr. Claffey:

I wanted to take this opportunity to comment on two aspects of your business:

1. July 4th Flag Display. The flag display was a very moving display of the loss that our country suffered during the 9-11 attack. This was a most appropriate display on our nation's birthday. On that weekend we had out of town guests and I made a special trip to your location to show them the display. THANK YOU.

2. Retail Sales Department. I would like to comment on the excellent service provided by Mr. John Citta and his entire retail sales staff. As a neophyte pool owner, Mr. Citta and his staff have been very helpful in getting me off and running with my pool management. He is never too busy to talk about a pool problem, offer suggestions and products to solve the problem - not just move the products. It was a result of this treatment my wife recommended your company to construct a pool in Trophy Club, TX. You are very fortunate to have Mr. Citta and his staff working for you.

Sincerely,

MLW